Your role within Housing and Homelessness Services will support the department to provide immediate, coordinated multi-agency assistance to individuals and families experiencing or at risk of homelessness to ensure they receive the support and services needed. The work you will do helps someone every day, and that means the world to us.

You will manage complex social housing and housing assistance services delivering direct services to homeless customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Job details

What you will be doing:
• Appropriately and sensitively respond to customers experiencing homelessness or who are ready to transition from supported accommodation including understanding their specific housing needs
• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
• Primarily work in the field, which includes meeting with customers who are rough sleeping. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:
• Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team.
• Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty.
• Readily share your knowledge and experience, acting as a coach, mentor, rolemodel and sounding board for others.
• Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.
• Demonstrate strong skills, knowledge and expertise in service delivery.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Mandatory Requirement
• Class C driver's license
• Travel will be required for this role including overnight travel

Applications will remain current for a period of 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure to download any attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 248KB)
  
  
  656948 25 - Role Description (PDF, 637KB)