Are you an administrator with high-level attention to detail and a knack for customer service? Rockhampton Hospital Emergency Department want to hear from you!

The casual Emergency Department Administration Officer delivers efficient administrative support and customer service around the clock. They play a key role in patient safety and flow by providing reception, managing admissions and discharges, and supporting nursing, medical, and allied health staff. The role requires professionalism, confidentiality, emotional resilience, attention to detail, and a focus on data quality.

Ready for a change? Experience the difference at CQ Health!

Job details

About us:

Rockhampton Hospital is a 305-bed facility and is the main referral hospital for Central Queensland (CQ), now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment.

The other primary hospitals within the health service are Gladstone, Emerald, Yeppoon and Biloela together with many smaller rural units transfer patients through to Rockhampton for specialist care and investigation.

About the role:

The Emergency Department (ED) Administration Officer provides and maintains a highly responsive and effective administrative support and customer service function to the 24-hour Emergency Department. The Emergency Department Administration Officer contributes to patient safety and patient flow by performing a skilled reception and customer service role to patients and visitors attending the Emergency Department, as well as providing an admission, discharge, and administrative support function to assist Nursing, Medical and Allied Health staff in the department whilst maintaining confidentiality, professionalism, emotional resilience, attention to detail and a data quality focus.

About you:

• Attend to presenting patients, family members, general public, police and ambulance by undertaking standard ED Administration duties, and/or, directing to appropriate treatment or assistance where required.
• Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate and timely transfer of messages and information to support patients and staff.
• Consult with patients, carers, and clinical staff to obtain correct details for completion of admissions and record information accurately and efficiently into the hospital information systems.
• Maintain composure, professionalism, and efficiency during times of high demand and ‘surge' activity to ensure the highest level of support to patients and clinical staff of the Emergency Department.

What we offer:

• An hourly rate between $48.51 - $53.95 (Incl 25% casual loading)
• 12.75% employer superannuation contribution

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK5H657243

Applications close: Thursday, 18 September 2025

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK5H657243 - Administration Officer (PDF, 336KB)
  Role Description
  
  Information for Applicants (PDF, 316KB)
  Information Package for Applicants