The Queensland Revenue Office (QRO) is seeking three strategic leaders to join our organisation as a Director on a permanent basis.

These exciting leadership opportunities will see you lead a division in either:
• Duties & Grants
• Revenue Contact Centre & Collections
• Governance & Business Support
Please refer to the role description for more information and what to include in your application. You can also contact Kate Dalrymple for further information on katedalrymple@meritsolutions.com.au. We welcome questions and look forward to hearing from you.

Job details

This role calls for a proven leader with significant experience in navigating complex environments, fostering high-performing cultures and delivering client-centric, innovative outcomes. As a Director, you will lead one of the following divisions:

Duties & Grants
• Lead and support several direct reports (and their respective teams) to perform different functions within the division, including:
- Assessment of duty and grant matters
- Audits and investigations to ensure taxpayer compliance
- Stakeholder management and engagement

Revenue Contact Centre & Collections
• Lead and support several direct reports (and their respective teams) to perform different functions within the division, including:
- Lead collection activities for royalty, payroll, land tax and transfer duty debt
- Lead complex debt recovery matters including insolvency
- Lead client services through inbound phone, email and QRO online enquiries at the Revenue Contact Centre located at Maroochydore

Governance and Business Support
• Lead and support several direct reports (and their respective teams) to perform different functions within the division, including:
- Corporate and revenue compliance planning and reporting
- Internal and external audit management
- Advise on enterprise risk management
- Project Management Office to provide project governance
- Lead the Business Support Team to ensure the efficient and effective delivery of corporate support functions including records management, mail services and facilities support

To be successful in this role, you will need a high level of interpersonal skills and significant experience in:
• Leading people and teams
• Statutory interpretation
• Client focused and compliance environments

You will have significant leadership opportunities including responsibility for your division and a collaborative leadership role across QRO to foster a constructive culture. You will work cooperatively with internal and external stakeholders to achieve outcomes. Within QRO, you will have the opportunity to further strengthen and mobilise the talents and capabilities of staff. Working within a strong governance framework you may have certain delegations under the various Acts administered by QRO.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process. 

If you are interested in this role - click “Apply” to be redirected to the full advertisement including role description and contact details. You will have the opportunity to indicate which vacancy you wish to be considered for at the application stage. You can request to be considered for one or all positions.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference:  QLD/657301/25
Closing Date: Thursday, 11 September 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are 3 Permanent full-time positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working at QRO - SO Director (Word, 666KB)
  
  
  657301 25 - Role Description (Word, 598KB)