Resources Safety & Health Queensland (RSHQ) is seeking an experienced Service Operations Lead to join our Information and Communication Technology (ICT) team.

As part of the ICT team, this role will work closely with a small team of highly motivated professionals, and we are looking for you to bring your knowledge and experience to participate in all aspects of our digital transformation.

This is your opportunity to provide leadership to a maturing IT Service Management capability, being involved from the very beginning of our journey. You will be supported to establish the frameworks that will make a real difference to our team members whose work will be directly and positively impacted by the outcomes you achieve for RSHQ.

The right candidate will provide leadership across IT Service Management, making it their own and shaping how this capability matures over time.

Job details

**PREVIOUSLY ADVERTISED AS RSHQ630187 Service Operations Lead - PREVIOUS APPLICANTS WILL NEED TO REAPPLY**

Reporting to the Technology Infrastructure Manager, the Service Operations Lead is responsible for ensuring effective operations of digital, information and technology services, aligned to the ITIL framework. The role is an escalation point for incident and request management and a key interface for the business, ensuring that operational requirements are prioritised and addressed in accordance with business needs and best practice.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE – scroll down and click the ‘APPLY ONLINE' button. If you are reviewing this position on SEEK, please click on the apply button above and you will be able to review role profile and apply ***

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RSHQ658169 Service Operations Lead (49443) - RD (PDF, 397KB)
  Role Description