We’re excited to welcome a Healthcare Ambassador to our Acute Medical Unit, Sunshine Coast University Hospital (SCUH). The purpose of the Healthcare Ambassador role is to provide respectful, non-judgemental, empathetic, supportive, people-focused interactions, and form part of a multidisciplinary team, delivering high quality care to patients.

Job details

The Healthcare Ambassador is a non-traditional security role, managed under Hospital and Health Service, that provides a patient-focused liaison role within select clinical areas. This role is focused on the proactive engagement of patients and visitors to improve the “customer experience” to prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies through people focused, respectful, empathetic and supportive interactions aimed at promoting a safe environment and the provision of high-quality patient focused care.

The Acute Medical Unit (AMU) provides assessment, stabilisation, and management of patients with acute medical conditions. Operating in a fast-paced environment, the AMU supports early specialist input and multidisciplinary care to improve patient outcomes.

Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. 

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key Responsibilities include:

• Continually monitors and actively patrols the designated clinical areas and proactively engages patients, visitors and staff to develop a positive safety culture.
• Create opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
• Uses supportive verbal de-escalation and engages staff resources to identify appropriate strategies aimed at the de‐escalation of potentially violent behaviour.
• Develops relationships and maintains rapport with clinical and operational stakeholder groups (i.e. Nursing, Medical, Social Work, Mental Health, Occupational Therapy, Security and volunteers) to effective communication and contribute to the development of appropriate support and/or intervention strategies.

Salary between $67 462 - $70 712 p.a. (F/T), employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (OO3) (Temporary Full-Time position for 12 months). Applications will remain current for the duration of the vacancy. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Salary rates: $34.02 - $35.66 p.h. (P/T), employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (OO3) ((Temporary Part-Time position for 12 months, hours negotiable). Applications will remain current for the duration of the vacancy. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers 

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:
https://www.sunshinecoast.health.qld.gov.au/ 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

**APPLICANTS ARE TO APPLY ONLINE** The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx. Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• SC658624_RD (PDF, 220KB)
  Role Description
  
  Information for Applicants, SCHHS (PDF, 1.79MB)
  Information Package for Applicants