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Join Our Dedicated Team as an Administration Support Officer – Supporting Critical Mental Health & Addiction Services 24/7

Job details

Your new Role:

Join a dynamic team providing vital administrative support to the MHCALL Tele-Triage Service within Addiction and Access Services. As an Administration Support Officer, you'll play a key role in a busy, 24-hour operation of around 21 staff, serving as a crucial entry point to the Metro South Addictions & Mental Health Service (MSAMHS). You will help manage referral flow, respond to enquiries, and offer essential information and assistance to staff, consumers, carers, and visitors—supporting seamless service delivery in a mental health care setting.

If you're passionate about making a difference and contributing to a vital mental health service, we'd love to hear from you!

About You:

Bring your unique skills and experiences to help us grow and succeed together. To thrive in this role, you will have:

• Excellent verbal and written communications skills
• The ability to adapt quickly to changing priorities and tight deadlines
• Analytical and problem-solving skills
• The ability to work effectively and flexibly within a team to achieve common objectives
• Outstanding interpersonal and relationship management skills
• This position will be required to work all shifts in accordance with the unit

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Metro South Addiction and Mental Health Services:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS09659639 Role Description (PDF, 375KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants