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Customer Support Consultant - Multiple Positions
Statewide
Become a Customer Support Consultant (CSC) and champion the financial well-being of Queenslanders! In this dynamic role, you will be the empathetic voice on the phone, guiding customers through complex financial matters. You'll work closely with diverse communities, addressing inquiries with compassion and professionalism. Thrive in a supportive team environment while managing challenging situations with grace. If you’re organised, resilient, and passionate about customer service, this is your chance to make a meaningful impact.
Job details
| Position status | Permanent,Temporary |
|---|---|
| Position type | Flexible-full-time,Flexible-part-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Cairns region,Central West Qld,Far North Qld,Gold Coast,Ipswich region,Mackay region,Moreton Bay - North,Moreton Bay - South,North West Qld,Rockhampton region,South West Qld,Sunshine Coast,Toowoomba region,Townsville region,Wide Bay |
| Job ad reference | QLD/PT78/25 |
| Closing date | 28-Sep-2025 |
| Job duration | |
| Contact person | Sarah Lloyd |
| Contact details | 07 3564 2719 Access the National Relay Service |
About the role
Join our Customer Support Team (CST) as a Customer Support Consultant (CSC) and play a pivotal role in empowering Queenslanders to navigate their financial affairs. As a CSC, you'll be the direct point of contact for our financial management customers and their support networks, providing vital support through inbound calls, preparing internal and external correspondence whilst also completing administrative tasks. Your primary focus will be to understand and fulfil the needs of customers requiring assistance with their finances, using your knowledge, empathy, and professionalism. Supporting staff in regional offices, you will be required to engage with both internal and external stakeholders to achieve customer-focused outcomes.
There are multiple permanent and temporary full-time and part-time opportunities available across multiple locations. Please download the Role Description for additional information.
About you
As a CSC, you'll be a compassionate professional with a strong customer focus and the ability to work effectively in a team. You're adept at multitasking in a fast-paced environment and possess excellent organisational skills. Handling complex and emotive situations with resilience and empathy, you're dedicated to providing outstanding service to the Queensland community.
To excel in this role, the following attributes will be your keys to success:
- Possess the ability to make quick evidence-based decisions
- Proactively committed to delivering high-quality customer service
- Possess a positive, empathetic attitude with a solution-focused approach
- Ability to maintain focus and optimism under pressure, ensuring steady performance
- Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation
- Meticulous attention to detail, thriving in the bustling environment of daily tasks
- Competence in interpreting and applying legislation, policy, and procedures within delegated limits
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing
Working with us means being part of a supportive team that values your well-being and professional growth. You'll have the opportunity to make a significant impact on the lives of our customers, helping them through challenging times with dignity and respect. We offer a nurturing work environment where your resilience and self-care are prioritised, ensuring you can thrive in this rewarding role.
If you're ready to bring your customer service skills to a role that truly makes a difference, apply now to become a Customer Support Consultant with our team. Let's empower Queenslanders together!
How to apply
If you are interested in working with us, please provide the following information:
- Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
- Complete the questionnaire on the Smart Jobs application form including responses to the following questions:- (The questions are part of the questionnaire)
- Tell us about a challenging customer interaction you had. (100 words)
- Briefly describe your experience in a high volume customer service environment. (150 words)
- Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
