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Control Room Operator
Health Security Department, Facilities and Integrated Support Services, Townsville
| Control Room Operator, Health Security Department, Townsville University Hospital, OO3, Temporary Full Time up to 2 years Join our 24-hour Control Room team and help safeguard staff, patients, and visitors by monitoring critical security systems across Townsville HHS facilities. |
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Facilities/Asset Management |
| Classification | OO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV663097 |
| Closing date | 12-Oct-2025 |
| Job duration | Temporary Full-time asap up to 2 Years |
| Contact person | Christopher Laurent |
| Contact details | 0408009603 Access the National Relay Service |
About the work unit / facility
The Health Security Department at Townsville University Hospital provides 24-hour surveillance and emergency response services across Townsville HHS facilities. The Control Room Operator plays a vital role in monitoring CCTV, electronic access, duress alarms, and fire protection systems to ensure safety and security for staff, patients, and visitors.
About your new employer
Clinical Excellence
The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.
Career Growth and Development
We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).
Supportive Workplace Culture and Regional Advantage
A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.
Competitive salary and benefits
- Salary between $2585.80 – $2710.40 per fortnight (OO3).
- 4 to 6 weeks p.a. recreational leave with 14-17.5% loading.
- Generous employer contribution to superannuation of 12.75%.
Additional benefits include salary packaging options, generous leave entitlements, and professional development support.
About your opportunity
As a Control Room Operator, you will monitor and respond to security systems including CCTV, duress alarms, and fire panels. You will support emergency responses, coordinate helicopter landings, and ensure compliance with safety protocols. This role is critical to maintaining a secure environment across Townsville HHS facilities.
Requirements
- Ability to monitor and respond to ICT-based security systems.
- Strong communication and incident reporting skills.
- Current Class C driver's licence.
- Willingness to work a 24/7 rotating roster including weekends and public holidays.
- Adherence to uniform and appearance standards.
- This is a Vaccine Preventable Disease (VPD) risk role.
- A probationary period may apply.
Application details
Enquiries are welcome, for a confidential discussion please contact: Christopher Laurent on 0408 009 603.
Closing Date: Sunday, 12 October 2025.
Submit your application via https://www.smartjobs.qld.gov.au/jobs/QLD-TV663097, include your CV, referee details, and a short response addressing the key responsibilities.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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OO3 Control Room Operator (Security Department) 32125533 (Word, 476KB)
Role Description
QH Applicant Information Kit (PDF, 939KB)
Application Kit
Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
Information Package for Applicants
