Join CQ Health as a Roster Support Officer and play a key role in optimising workforce management within a dynamic health environment!

The Roster Support Officer will collaborate with Nurse Unit/Line Managers to create efficient rosters, manage time and attendance, and ensure seamless scheduling. Take charge of relief management, unplanned leave, and shift assignments while providing expert advice on rostering systems.

If you’re passionate about accuracy, continuous improvement, this is the perfect opportunity to support a thriving team and help deliver exceptional care to CQ Health. Apply today and be part of something rewarding!

This role is until April 2026.

Job details

About us:

Workforce Division CQ Health's Workforce Division plays an integral role in the effective management of the people resources for our service. The Division takes the lead role in the attraction, retention, learning and development, performance, discipline, change management, safety and well-being, and engagement of our most important asset - “our people”. The Workforce Division Unit comprises approximately 40 human resource practitioners who provide a high quality, client focused and value adding human resource service to management and staff throughout the Central Queensland Hospital and Health Service.

About the role:

The Roster Support Officer provides dedicated rostering and workforce management support services and to Nurse Unit/Line Managers to achieve the optimal deployment of business unit resources.

• Provide quality customer focused rostering and workforce management support services (including the planning, creation and maintenance of rosters) to Nurse Unit/Line Managers to ensure optimum workforce deployment.
• Establish and maintain a close working relationship with nurse unit/line managers to understand the operating environment and requirements.
• Pro-actively undertake relief management (as required), processing unplanned leave, identifying relief staff for vacant shift, processing redeployments and assigning additional shifts.
• Provide strong support for nurse unit/line managers providing advice in relation to on-line rostering and workforce management transactions, escalating queries that cannot be resolved locally to Corporate Technology Services.
• Run and review data validation reports throughout each pay cycle undertaking necessary error corrections within role remit and designated timeframes.

About you:

There are no mandatory qualifications for this role, however the following would be considered highly desirable;

• Knowledge and experience with Workbrain and/or myHR.
• Rostering and/or payroll processing experience in a large complex service delivery environment.

What we offer:

Total monthly remuneration value of up to $5,289 p.m. is comprised of:

• An hourly rate between $38.81 - $43.16 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK5I663123

Applications close: Monday, 13 September 2025

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK5I663123 - Roster Support Officer (PDF, 399KB)
  Role Description
  
  Information for Applicants (PDF, 316KB)
  Information Package for Applicants