Support Surgical Services at Princess Alexandra Hospital

Join the Division of Surgery at Princess Alexandra Hospital as an Administration Officer Reliever. Multiple temporary part-time and full-time AO3 positions are available, providing vital administrative and customer service support to patients, staff, and visitors.

Job details

Your new role:

As an Administration Officer Reliever, you will provide high-quality administrative support across different units within the Division of Surgery. You will act as the first point of contact for patients and staff, ensuring accurate information management, efficient coordination, and excellent customer service to support patient care and hospital operations.

Key responsibilities include:

• Responding to enquiries via phone, email, and in person, and providing courteous front counter service
• Recording and updating patient demographic and admission details in hospital systems
• Supporting patient flow by coordinating discharges, transfers, and appointment scheduling
• Preparing and maintaining medical records, correspondence, and clinic data
• Assisting with rostering, payroll support, supplies management, and office equipment maintenance
• Providing accurate data entry, report generation, and secretariat support for meetings

About you:

We are seeking motivated and adaptable professionals who thrive in a fast-paced hospital environment and enjoy supporting both patients and clinical teams.

To succeed in this role, you will demonstrate:

• Excellent communication and customer service skills
• Ability to work cooperatively within a team and adapt to changing priorities
• Strong organisation and planning skills with attention to accuracy and detail
• Proficiency in Microsoft Office and hospital systems (e.g., HBCIS, ieMR, S4HANA, BEMS)
• Commitment to quality service delivery, patient safety, and Metro South Health values

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS10663434 RD (PDF, 349KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants