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Operations Officer
Ipswich
Translink is seeking a motivated and detail-oriented Operations Officer to join their Ipswich team. In this pivotal role, you will contribute to the effective delivery of essential school transport services across the region.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO4 |
| Workplace Location | Ipswich region |
| Job ad reference | QLD/665021/25 |
| Closing date | 27-Oct-2025 |
| Job duration | |
| Contact person | Nathan Wright |
| Contact details | Phone: (07) 4758 7570 Access the National Relay Service |
As an Operations Officer, you'll be integral to customer service, stakeholder communication, and operational management, ensuring seamless service delivery and maintaining high standards of efficiency.
In this role, you'll be responsible for:
• Delivering frontline customer service, resolving complaints, and preparing materials for ministerial and other official correspondence.
• Offering advice to industry and stakeholders on relevant legislation, policy and operational procedures.
• Monitoring key data systems, including the School Transport Information Management System, ensuring transparency and good governance.
• Coordinating and overseeing the operation of specialised school transport services.
• Assisting in monitoring performance under service contracts, with a focus on compliance and operational delivery.
You'll also demonstrate leadership competencies aligned with the Queensland Government Leadership Framework, including:
• Make insightful decisions
• Building enduring relationships
• Drives accountability and outcomes
• Demonstrating sound governance.
Qualifications & Requirements:
• A criminal history check will be undertaken prior to appointment to the role.
• A current C class driver licence is required.
• Some intra-state travel may be required.
This is an excellent opportunity for someone who enjoys a challenge and wants to contribute to the delivery of essential services in the Ipswich region.
To apply, please review the attached position description and applicant guide to understand the competencies required for this role.
Applications to remain current for 12 months.
Job Ad Reference: QLD/665021/25
Closing Date: Monday, 27 October 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
