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Accounts Residential Trust Officer
Redlands Residential Care Facility, Cleveland
Make a Difference with Financial Precision — Join Metro South Health as a Residential Trust Officer!
Join Metro South Health as a Permanent Full-Time Residential Trust Officer at Redland Residential Care in Cleveland, where your financial expertise and empathy will support residents and families through trusted financial management.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane - South |
| Job ad reference | QLD/MS10665217 |
| Closing date | 27-Oct-2025 |
| Job duration | Permanent |
| Contact person | Felicity Ouk |
| Contact details | 0429 817 544 Access the National Relay Service |
Your new role:
As the Residential Trust Officer, you'll provide high-quality financial management and administrative support for residents of Redland Residential Care. You'll ensure all financial processes meet statutory and organisational requirements while delivering compassionate, professional service to residents and their families. You will:
- Manage resident trust accounts and ensure compliance with Commonwealth and State legislation.
- Perform reconciliations, account maintenance, billing adjustments, and deceased estate finalisations.
- Coordinate invoicing, receipting, and accommodation charge processes, including RADs, DAPs, and pension payments.
- Prepare and maintain accurate resident and financial records in LeeCare and other systems.
- Conduct admission and financial interviews with residents and their representatives.
- Provide financial and business reporting support to management.
- Identify and implement process improvements to enhance accuracy and efficiency.
About you:
You're a detail-oriented, empathetic finance professional who thrives in a role balancing accuracy with compassion. You bring strong customer service and analytical skills and enjoy supporting vulnerable individuals through trusted financial management. You'll demonstrate your success with:
- Experience in financial administration, trust management, or health/aged care finance.
- Proficiency with financial systems and tools such as S/4HANA, Microsoft Excel, Power BI, or LeeCare.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- Well-developed communication and problem-solving skills, including discretion and empathy when working with residents and families.
- Knowledge of financial legislation and aged care compliance requirements (or the ability to quickly acquire it).
- A collaborative approach and commitment to Metro South Health's values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence.
Check out our quick tips and application essentials!
What we can offer you:
- Flexible working arrangements supporting work-life balance.
- A diverse and inclusive workplace that reflects the community we serve.
- Opportunities for ongoing learning and career development across Queensland Health.
- A culture guided by our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence.
- You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
Community and Oral Health Services:
Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.
We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.
Documents
Before applying for this vacancy please ensure you read the documents below.
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Application essentials - things you need to know (PDF, 691KB)
Information Package for Applicants
We are MSH - five reasons why you should join us (PDF, 978KB)
Information Package for Applicants
MS10665217_Role Description (PDF, 324KB)
Role Description
