We are seeking an experienced Senior Executive Support Officer to provide strategic, professional, timely and confidential support and advice to two executives who lead the Customer Experience and Digital Business Centre divisions.

The culture at the Residential Tenancies Authority (RTA) is one of high performance, accountability, collaboration and delivering to our strategic plan. The role of our executive support officers are critical to the success of a number of key projects and outcomes for the business.

This is a permanent, full-time position located in the Brisbane CBD with generous flexible and remote work options available to the successful candidate.

Job details

The RTA is a fast paced, complex and committed state government statutory body whose purpose is to serve and support the renting community of Queensland. Part of our role involves providing tenancy information and support, bond management, dispute resolution, investigation, education services and critical engagement with sector stakeholders. By delivering in these key areas the RTA strives towards our vision, which is to “help make renting work for everyone”.

The RTA administers the Residential Tenancies and Rooming Accommodation Act 2008 (the Act). The RTA works with all sector groups including tenants, property managers and owners, community and industry stakeholder groups and the Queensland Government.

In this position you will play a pivotal role in managing the dynamic workflow of the Chief Digital Officer (CDO) and Chief Customer Experience Officer (CCXO). Both executives require an effective professional who can work at pace, make strategic decisions as it relates to the role and maintain confidentiality in all they do, including administration coordination, document review and preparation, calendar and email/document management, effective time management and acting as the ‘go to' for all things relating to the executive.

What we offer:

• Once approved, the flexibility to work from home up to 60% of the time
• Beautifully designed offices at Midtown Centre on Mary Street, Brisbane CBD
• An opportunity to gain valuable experience in a small, multidisciplinary team that is responsible for a varied range of services to the community
• A highly supportive culture that values high performance and commitment
• Ongoing development opportunities.

To be successful you will need:

• Demonstrated ability to think strategically and see the big picture while also being across the detail
• Exceptional organisational and time management skills
• Demonstrated ability to anticipate the needs of others and be proactive in your actions
• Demonstrated ability to work under pressure in a fast-paced environment of competing priorities while managing multiple tasks within strict deadlines
• Exceptional written and verbal communication skills
• Proven stakeholder engagement skills, with an ability to communicate and engage with a diverse client group
• Experience working within a high performing culture with the ability to adapt to change.

If this challenging and highly rewarding role sounds like an opportunity that complements your current skills, experience, and future career plans, we want to hear from you.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A three-month probationary period will apply for any applicant who is not a current public sector employee.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 Senior Executive Support Officer (PDF, 348KB)
  Role Description
  
  Application information for candidates (PDF, 324KB)
  Information Package for Applicants
  
  Employee benefits available at the RTA (PDF, 6.39MB)
  Information Package for Applicants