Translink is seeking a passionate and detail-oriented Operations Support Officer to join our Mackay team on a permanent part-time basis.

Job details

As an Operations Support Officer, you'll play a key role in delivering essential services to Queenslanders.

Some of your key responsibilities include:

• Collaborating with a small, dynamic team to ensure efficient operations.
• Delivering frontline customer service, addressing complaints, and offering advice to customers and stakeholders.
• Administering the School Transport Assistance Scheme (STAS) and other passenger transport services.
• Assisting with the performance monitoring of service contracts and accreditations.
• Keeping up to date with procedural and legislative guidelines to ensure compliance.

You'll also demonstrate Individual Contributor competencies aligned with the Queensland Government Leadership Framework, including:

• Makes insightful decisions
• Builds enduring relationships
• Drives accountability and outcomes
• Pursues continuous growth

Qualifications & Requirements:

• A criminal history check will be undertaken prior to appointment to the role.
• Have a current C class driver's licence
• Some intra-state travel may be required.

This is an excellent opportunity for someone who enjoys a challenge and wants to contribute to the delivery of essential services in the Mackay region. If this sounds like your opportunity, we encourage you to apply!

Applications to remain current for 12 months

Job Ad Reference: QLD/665361/25

Closing Date: Monday, 27 October 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This is a permanent part-time position (0.7 FTE) 50.75 hrs/fn.
Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  665361 25 - Role Description (Word, 560KB)