Registered Nurse – Tele Triage (Virtual Care) Location: Bowen Hills, Brisbane, Flexible work – up to 50% work from home Are you a compassionate and experienced Registered Nurse (RN) looking to make a meaningful impact through innovative models of care? Join our dynamic Teletriage team and use clinical decision-making skills to deliver high-quality, person-centred virtual healthcare to our Queensland Community. You’ll be based in our new, purpose-built office at Bowen Hills, designed to support collaboration, innovation and staff wellbeing. Enjoy the flexibility of working from home for up to 50% of your shifts. If you’re passionate about delivering quality care through digital innovation and want to be part of a supportive and forward-thinking team, we’d love to hear from you.

Job details

What you'll do  

• Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
• Accountable for Nursing and Midwifery Board of Australia (NMBA) and own standards, actions and the outcomes of own nursing practice, professional advice given consistent with the NMBA decision making framework.
• Responsible for providing safe, compassionate care, integrating the Nursing Services which may include Professional Practice Model, quality frameworks and Person-Centred Care approaches of caring for each patient's psychological, social, emotional, spiritual, and physical care needs to achieve best clinical practice and individualised patient care and outcomes.
• Contributes to the 13HEALTH Virtual Care Services philosophy of care delivery and is a high performing nursing team member.
• Adherence to established guidelines, protocols, procedures, standards, and systems of work as set out by the Health Contact Centre and Department of Health, Queensland.
• Responsible for completing required documentation and becoming a proficient user of medical records and other Information Technology systems; once proficient remain current with changes, updates and contingencies. Responsible for maintaining access and confidentiality always incorporating technology with compassionate nursing care to achieve person centred practice.
• Contributes to quality care through lifelong learning, preceptorship, mentorship, role modelling and shares information with peers.
• Educates, informs, counsels and supports patients, families, cares and residents on general and clinical information relevant to patient's care seeking expert advice as required.

About you  

• Demonstrate a high standard of clinical person-centred care. Accountable for own competence and clinical knowledge; utilises effective assessment, planning and implementation skills to deliver and evaluate safe, quality person-centred care
• Knowledge of and a demonstrated commitment to quality processes including policies, guidelines and evidence-based practices. Participate in incident management resulting in patient safety and quality improvements.
• Demonstrate ongoing learning and professional development to provide safe, quality person centred care including health education to patients and others.
• Demonstrate the application of evidence-based guidelines to achieve positive patient outcomes and identify areas of improvement.
• Demonstrate clinical leadership in the coordination and provision of person-centred care and best practice outcomes.
• Demonstrate collaborative teamwork and decision making, empathy, integrity and respect for all patients, carers and staff.

Why work with us?  

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 

Competitive salaries 

• 12.75% superannuation  
• 17.5% leave loading 

Employee wellbeing & development 

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members 
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. 
• Access to a variety of programs and initiatives to support training and career growth.  
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. 

Our commitment to equity, diversity and inclusion  

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.  

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.  

Ready to apply? 

For further information on how to apply please review the attached Role Description.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Registered Nurse Virtual Care RD (PDF, 354KB)
  Role Description
  
  Applicant Pack (PDF, 911KB)
  Application Kit