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Executive Support Officer
Digital Customer (Smart Service Queensland); Customer Small and Family Business; Brisbane
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/666684/25 |
| Closing date | 03-Nov-2025 |
| Job duration | 12 months with possible extension |
| Contact person | Leanne ODonnell |
| Contact details | Phone: 07 3022 6582 Access the National Relay Service |
As the Executive Support Officer, you will:
• Receive and respond to correspondence on behalf of the GM, including telephone enquiries, letters and emails, to ensure that information is actioned appropriately.
• Coordinate and manage the GM's diary, including travel arrangements and calendar coordination, to ensure that the GM's time is coordinated and used effectively.
• Organise and schedule resources, room setup and catering, for the GM, to ensure meetings can be conducted in a timely and professional manner.
• Coordinate the GM's response to internal and external business requests and approvals, to ensure sign off processes are adhered to and completed in a timely manner.
• Format and proof the GM's presentation and workshop resources, to ensure that professional information is delivered on behalf of Digital Customer (SSQ).
• Record, prepare and distribute agendas, papers and minutes from executive meetings (e.g. board and committee) to ensure the accurate and timely dissemination of information to relevant parties.
• Maintain, accurately record and appropriately store information on behalf of the GM, to ensure the effective management and retention of information in line with departmental requirements.
• Develop and maintain relevant standard operating procedures in relation to the Executive Support Officer role, to ensure work procedures are clearly documented.
• Support the effective preparation, quality assurance, and delivery of documentation, across Digital Customer (SSQ), to meet departmental and ministerial standards.
• Liaise, correspond and negotiate with internal and external stakeholders on behalf of the GM, to ensure that the GM and Digital Customer (SSQ) are represented in a professional, effective and efficient manner.
• Liaise and communicate with the Governance and Reporting team, and respond to departmental and ministerial requests, to ensure that executive requirements are met.
• Liaise with and support the Branch Support Officer network to ensure effective operation of Digital Customer (SSQ) Leadership Team.
• Maintain own professional knowledge of current government structures and requirements, to support the General Manager.
Applications to remain current for 12 months
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
