Customer Service Officer:

#Acareerthatmatters. #Acontributionthatcounts.

A customer-facing role directly answering a diverse range of public enquiries as well as processing licence applications and organising payment of fees.

This role is open to all applicants however applicants who identify as an Aboriginal and/or Torres Strait Islander person or a person with disability, that meet the minimum requirements for the role, will be given priority consideration and invited to participate in the next selection activity.

You’ll be inspired and inspire others to make Queensland better. It can be complex and challenging - important work usually is. But your contribution will count and so will you.

Job details

• We deal with native animals and plants, heritage places, environmental authorities, waste, contaminated land and coastal waters
• You'll directly answer a diverse range of telephone and email enquiries from the public
• You'll provide advice to customers who are using the Department's online systems to retrieve information, update their records and lodge applications and returns
• You'll validate and process applications for licences and permits including liaising directly with applicants to correct incomplete applications and organise payment of application fees
• You will accurately data enter applications and returns into department systems
• You'll generate and post accurate notices, returns and invoices for fees
• You'll receipt and bank paid fees and assist in the debt recovery of unpaid fees

What's in it for you?
• You will be a valued member of a welcoming and supportive team who recognises the enormous value a clean environment, innovative society and
economy and vibrant culture contributes to our lives
• You will experience so much here. For most of us, it starts with our wonderful people and the rich, diverse perspectives they bring. Our workforce is dedicated, passionate and curious. We are all different and those differences are what make us great. You'll learn about the department working in a friendly team. Click here for some colleagues' stories.
• Be rewarded: benefit from competitive remuneration, flexible work options and many professional and leadership development opportunities within the department and across the public sector.

About you
• You'll be a confident communicator happy to talk directly to members of the public to answer their enquiries, assist them with permit and licence applications and support them to pay outstanding fees
• You'll be known for your ability to calmly problem solve in a customer-facing environment including finding answers in real time by researching knowledge articles, websites and departmental systems
• You'll be respected for your ability to meet deadlines and achieve results
• You'll be a great team player always able to assist your colleagues and willing to mix up your duties from day to day to meet shared goals,
• You'll quickly gain knowledge to answer common enquires
• You'll quickly gain proficiency in assessing and processing licence and permit applications

How to Apply
• You are encouraged to connect with Mark Franco, Manager to chat through this opportunity and flag any reasonable adjustment you may require before applying
• Refer to the attached Position Description for full details on how to apply
• To enable the selection panel to confirm that you are eligible for priority consideration, the panel requires your written assertion that you are of Aboriginal or Torres Strait Islander descent or you are a person with a disability.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 667172 25 Role description (Word, 159KB)