Join us as an Assessment Officer at QBCC! As an Assessment Officer, you will play a vital role in safeguarding Queensland’s building standards and homeowner protections. Your core purpose will be to review and assess complaints regarding defective building work and investigate, evaluate, and determine claims under the Queensland Home Warranty Scheme. This position is ideal for someone with strong analytical skills, attention to detail, and a commitment to delivering fair and timely outcomes that uphold industry integrity.

Job details

Apply to work flexibly from either Brisbane or one of our regional centres *based on office availability*. 

Please note: The QBCC Brisbane office will be relocating from West End to the Brisbane CBD at the end of 2025.

QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state. 

QBCC's regulatory purpose is to reduce risk in the building and construction industry, offer protection from harm, and encourage innovative industry responses to current and emerging challenges. 

Key Outcomes and Accountabilities

As the Assessement Officer, you will: 

• Ensure that the performance and effectiveness of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in in monitoring, reviewing and reporting on the insurance scheme's performance.
• Contribute as required to the development and delivery of the Resolution Services operational plan.
• Investigate and assess complaint about defective building work and insurance claims in accordance with relevant legislation, insurance policy conditions, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.
• Provide advice and opinions to the Senior Assessment Officers and Principal Resolution Officers and Senior Lead's in regard to Dispute Resolution and Queensland Home Warranty Scheme.
• Representation of QBCC's position in relation to reviews of decisions before the QCA T.
• Undertake other general duties that contribute toward the ongoing improvement of Resolution Services and foster a cohesive team environment.

Why join QBCC?

• Generous 12.75% superannuation contribution with the option to salary sacrifice
• Access to leave entitlements as well as accural of flex time
• Opportunities for career development, training and mentoring
• A friendly, collaborative and supportive workplace culture
• Fitness Passport

How to apply

To apply for this exciting opportunity, please submit your resume, cover letter and a written statement (maximum 2 pages) on how you have demonstrated the capabilities outlined in the Candidate Attribute section of the position description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for 12 months after the closing date. Unsolicited applications/resumes from employment agencies won't be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Assessment Officer Position Description (PDF, 739KB)
  Role Description
  
  QBCC Information for Applicants 2025 (PDF, 5.70MB)
  Information Package for Applicants