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Senior Service Support Officer
Child and Family; Region - Far North Queensland; Service Delivery - Child and Family; Cairns
Support at-risk youth and families! Provide case management, early intervention, and collaborate with stakeholders to prevent youth justice involvement. The position is part of a multi-agency action group based in Cairns.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Community Engagement and Education |
| Classification | AO5 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/669386/25 |
| Closing date | 20-Nov-2025 |
| Job duration | |
| Contact person | Sanna Pedro |
| Contact details | Phone: 42557376 Access the National Relay Service |
TARGETED VACANCY
It is a genuine occupational requirement that this position be filled by an Aboriginal and/or Torres Strait Islander person.
As a Senior Service Support Officer you will:
• Undertake culturally appropriate assessment, planning and case management for young people and their families.
• Develop and conduct programs and services to young people at risk of entering the youth justice system.
• Implement programs and service response plans through negotiation with service providers and linking clients to the service/supports they require (including formal and informal services, government, and non-government agencies).
• Undertake a range of record and information management tasks including maintenance of case notes and records, preparation of reports, performance reporting and data entry to ensure casework and organisational accountability.
• Consult and effectively work with relevant stakeholders including families, Elders, other key community members, community agencies and government departments to enhance their capacity to support young people and their families.
• Participate productively and collaboratively as a member of a multi-disciplinary team in delivering programs and services to clients.
• Actively participate in and contribute to the good governance and objectives of the directorate and department.
Applications to remain current for 12 months.
Job Ad Reference: QLD/669386/25
Closing Date: Thursday, 20th November 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
