Connect People, Support Care – Permanent Switchboard Officer Opportunities

Play a key role in connecting patients, staff, and services at Redland Hospital. We’re looking for part-time customer-focused Switchboard Officers to join our supportive team and help deliver efficient, reliable communication every day!

Job details

About your role

As a Switchboard Officer at Redland Hospital, you'll be the first point of contact for both internal and external callers, ensuring clear, courteous, and timely communication across the hospital network.

Key responsibilities include:

• Operate switchboard and telecommunication systems efficiently and professionally.
• Ensure calls are transferred or redirected correctly and in a timely manner.
• Maintain accuracy in on-call rosters and electronic telephone directories.
• Respond promptly and appropriately to emergency and security response situations.
• Support data integrity and participate in quality improvement initiatives.
• Assist in training new administrative staff and contribute to a positive team culture.
• Uphold high standards of customer service, confidentiality, and safety.

About you

You're an organised and calm communicator who enjoys helping others and working in a busy, team-oriented environment. You take pride in delivering excellent customer service and maintaining accuracy under pressure.

You will bring:

• Strong communication and interpersonal skills with a focus on customer service.
• Ability to prioritise tasks and manage competing demands effectively.
• Proven teamwork skills with the ability to work independently when required.
• Sound problem-solving and organisational skills.
• Intermediate computer literacy, including Microsoft Office and database systems.
• Understanding of confidentiality and professional discretion in all communications.

What we can offer you:

• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Redland Hospital:

Redland Hospital is the major health centre for adults and children in the Redlands and Brisbane's southern bayside suburbs. We provide a range of services including emergency care, primary health and minor injury care, acute and subacute medicine, general surgery, maternity and paediatric, mental specialist outpatient and mental health care.

It's an exciting time as our Redlands Coast community grows bringing a diverse range of patients & an opportunity to make a real difference in the community. With more beds, new and expanding services the Redland Hospital expansion provides a range of opportunities to pursue and build a long-term career, enjoy a supportive work environment, professional growth opportunities, and a vibrant community!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS11668852 Role Description (PDF)