Contribute to the effective operation of Preventive Health virtual care services (Quitline and Way to Wellness) by providing counselling, information, education, referral, and advice to people who contact, or are referred to, services that promote behavioural change.

Job details

Contribute to the effective operation of Preventive Health virtual care services (Quitline and Way to Wellness) by providing counselling, information, education, referral, and advice to people who contact, or are referred to, services that promote behavioural change.

Key responsibilities

• Provide tailored and client-centred preventive health interventions including assessment, information, education, advice, counselling, referral and consultancy to service consumers utilising ethical and best practice standards and policies outlined in service models of care, procedures, manuals, and guidelines.
• Develop and maintain expertise in applying current standards and practices for assessing and treating nicotine dependence (including pharmacotherapy) through active participation in in-house training, and consistently adhering to established procedures, manuals, and guidelines.
• Develop and maintain knowledge of assessment and treatment/ support options regarding modifiable lifestyle risk factors to support consumers to optimise their health and wellbeing.

Key competencies/suitability

• Understanding of the cultural and historical issues that impact on Aboriginal and Torres Strait Islander persons engaging with Health Contact Centre services.
• Demonstrated knowledge and experience in collaborative counselling (e.g. Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling, and Narrative Therapy).
• Excellent written and oral communication skills.
• Strong self-motivator to work independently and efficiently prioritise work to achieve team and individual goals within a structured contact centre environment.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Aboriginal and Torres Strait Islander Preventive Health Counsellor RD (PDF)
  
  QH Applicant Pack (PDF)