We are seeking an experienced Senior Business Analyst to join our Legal Services System (LSS) Project team. This is a unique opportunity for an experienced Business Analyst with strong stakeholder engagement skills to play a key role in supporting the development of the LSS core systems that will replace Legal Aid Queensland's customer relationship management system.

Job details

About us

Our vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.

About the role

As senior business analyst, Legal Services System (LSS) Project, you will undertake activities to gather business requirements to support the project.

This is a unique opportunity for an experienced Business Analyst with strong stakeholder engagement skills to play a key role in supporting the development of the LSS core systems that will replace Legal Aid Queensland's customer relationship management system.

In this role you will:

• Provide support to the subject matter experts and Project Director in LSS Project to capture LAQ's current state and future state requirements in preparation for the implementation phase of the LSS Project.
• Engage with relevant stakeholders from the business areas.
• Ensure that the future state business requirements meet the operational needs of LAQ and deliver the benefits captured in the benefits realisation plan and are designed in a streamlined and cost-effective way.
• Apply business analysis skills to identify and document functional and non-functional project requirements and evaluate options against these.
• Produce high quality business documentation.
• Apply business analysis skills to support the evaluation of the project during execution and upon completion.
• Contribute to project-based business analysis skill enhancement across the LSS project team.
• Facilitate the setting of measurable targets for anticipated benefits.

Working for Legal Aid Queensland

We're committed to looking after you – professionally, financially and socially. Our wide range of benefits allow you to work flexibly and maintain your wellbeing while supporting you to make a positive impact on the lives of Queensland's most disadvantaged people.

We offer:

• 36.25 hour full-time working week
• Flexible working arrangements
• Generous salary packaging - up to $30,000 FBT exempt which includes your taxable income tax and increases your take home pay
• Novated leasing options 
• Annual rewards and recognition
• Commitment to cultural safety
• Free confidential counselling sessions for you and your immediate family

See the attached LAQ Employee Benefits to see more benefits.

To apply please provide:

• a cover letter (maximum 2 pages) addressing how you meet the Success Criteria (Knowledge, skills and experience), in line with the “Key responsibilities”.
• your resume/CV that details your relevant experience, work history and qualifications; and
• the names of two referees.

Contact:

Remy Bull – Principal Consultant / Recruitment Lead (LSS Project) – Email: remy.bull@legalaid.qld.gov.au  

Closes 11:59pm, Wednesday 3 December 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position Description - Senior Business Analyst (LSS Project) (PDF, 432KB)
  Role Description
  
  LAQ Employee Benefits (PDF, 277KB)
  Information Package for Applicants
  
  Applying for a role at Legal Aid Queensland (PDF, 441KB)
  Information Package for Applicants