Support Safer Mental Health Care - Safety Ambassador (Inpatient Units)!

Join Metro South Addiction and Mental Health Services as a Safety Ambassador and help create safe, respectful and supportive environments across our Acute Mental Health Inpatient Units. Use your interpersonal skills, de-escalation abilities and people-first approach to support consumers, visitors and staff every day! Multiple positions across various locations available!

Job details

About your role

As a Safety Ambassador, you will support safe, calm and recovery-focused environments across mental health inpatient units. Working alongside clinical teams, you will play a key role in preventing and responding to occupational violence.

Key responsibilities:

• Build respectful, supportive relationships with consumers, visitors and staff.
• Engage in proactive rounding to maintain situational awareness and promote safety.
• Assist with de-escalation using calm, person-centred communication.
• Contribute to incident response and support physical restraint when required and appropriate.
• Identify early signs of escalation and escalate concerns to clinical staff.
• Participate in team briefings, debriefings and behaviour management planning.

About you

You are calm under pressure, people-focused, and confident in engaging with individuals experiencing distress or behavioural escalation.

You will bring:

• Ability to follow procedures and safety guidelines in dynamic environments.
• Strong negotiation and verbal de-escalation skills.
• Effective interpersonal communication and relationship-building abilities.
• Ability to document shift activity and communicate clearly with leaders.
• Professionalism, integrity and commitment to wellbeing for yourself and others.
• Knowledge/experience in occupational violence prevention and utilizing dynamic risk assessments as well as de-escalation techniques within a dynamic environment (highly desirable).
• Ability to work flexible hours including weekends and public holidays.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness 

Metro South Addiction and Mental Health Services:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS12670155 Role Description (PDF)