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Principal Public Trust Officer
Statewide
Join our Deceased Estates team within the Customer Experience and Delivery (CED) Program as a Principal Public Trust Officer where you will play a crucial role in empowering Queenslanders with trusted financial advocacy, education, and services. Lead a dedicated team of customer service professionals, handle intricate estates, provide expert advice, and nurture a positive, inclusive work environment. This permanent position is your invitation to step into a leadership role, make impactful decisions, and contribute to positive change, ensuring financial empowerment for Queenslanders in planning and preparing for key life events.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Cairns region,Central West Qld,Far North Qld,Flexible,Gold Coast,Ipswich region,Mackay region,Moreton Bay - North,Moreton Bay - South,North West Qld,Rockhampton region,Sunshine Coast,Toowoomba region,Townsville region,Wide Bay |
| Job ad reference | QLD/PT95/25 |
| Closing date | 09-Dec-2025 |
| Job duration | Permanent |
| Contact person | Damien Martin |
| Contact details | 07 3564 2280 Access the National Relay Service |
About the role
At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.
As a Principal Public Trust Officer within the Deceased Estates unit, you'll be an integral part of the CED Program, managing a work unit within QPT's core business ensuring the successful performance and key activities of your team to achieve our organisational goals. You will be responsible for the management of complex and sensitive estates. Your expertise will be crucial in providing high-quality advice and support to management, customers, and staff. You will review documents, oversee file management, and handle complex cases, ensuring that even the most challenging enquiries are resolved efficiently and effectively. Reporting to the Regional Manager, you will lead a team of dedicated customer service professionals.
This is a permanent full-time opportunity available statewide. Please download the role description for more information.
About you
You are a proactive and collaborative individual with a strong background in financial administration, advocacy and customer service. Your demonstrated experience in managing complex files, ideally in deceased estates, trust administration, and/or conveyancing, positions you as an invaluable asset to our team.
To excel in this role, the following attributes will be your keys to success:
- Leadership experience with proven ability to mentor and coach a team
- A strong commitment to delivering exceptional customer service, handling public inquiries, and ensuring customer satisfaction
- Ability to provide advice, support, and guidance to junior staff members, ensuring adherence to best practices and procedures
- Skilled in reviewing financial documents, statements of account, and ensuring strict compliance with office policies and procedures
- Proficient in coordinating and administering office and trust accounts, preparing financial reports, and ensuring compliance with financial and audit requirements
- Strong organisational and multitasking abilities to manage a caseload of complex files efficiently
- Ability to model conduct that is culturally capable, inclusive, respectful, and ethical, contributing to a positive work environment
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing
If you're ready to make a difference and bring your skills to a role where your action matters, join us at QPT. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.
Interested in applying?
Please provide the following information in your application:
- A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
- Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
- Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
