Ready for a role that keeps people moving and a lifestyle that helps you breathe easier? Join Emerald Hospital as our Patient and Staff Travel Officer and enjoy sunny weather, family-friendly community, and a relaxed, affordable lifestyle in the heart of Central Queensland.

In this administrative role, you’ll coordinate patient and staff travel, support smooth patient flow, provide quality advice, manage booking and subsidy processes, and maintain accurate records, all while being part of a friendly, supportive team.

If you’re organised, people-focused and seeking exciting work in a community that feels like home - Emerald Hospital want to hear from you!

Job details

About us:

Emerald Hospital is located 300kms west of the Queensland coastline. The population of the surrounding community is approximately 28,000 with 15,000 at Emerald. There are two small hospitals within 100kms, located at Blackwater and Springsure. Emerald Hospital is a 32-bed facility, has two operating theatres and approximately 160 staff delivering services across acute, community and primary care.

About the role:

• To provide a high standard of administrative support to all functional areas within the health facility.
• Respond to all enquiries and provide information, assistance and promote good public relations to staff, patients and visitors to facilitate effective service delivery with the Emerald Hospital.
• Contribute to patient flow by performing a support role to nursing and medical staff.
• The role of this position is to provide timely and accurate information to staff, clients and the public where appropriate.

About you:

• Coordinate approved patient and staff travel and process travel claims in a timely manner, in accordance with established policies and guidelines.
• Provide advice to clients about booking options and arrange, coordinate and process accommodation, including amendments and non-standard accommodation requests as required.
• Accurately record and coordinate the Patient Travel Subsidy Scheme applications, claims, booking information and personal details into the Patient Travel database in a timely manner and in accordance with established procedures.
• Exercise approvals and decision making within delegation and escalate approvals, appeals and decisions outside of delegation appropriately.

What we offer:

Total remuneration value of up to $97,656 is comprised of:

• An hourly rate between $38.81 - $53.09 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) CH5L671137

Applications close: Thursday, 18 December 2025

#Emerald

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CH5L671137 - Patient and Staff Travel Officer (PDF)
  
  Information for Applicants (PDF)