We are seeking Assessment Officers to join our Resolution Services team at the Queensland Building and Construction Commission (QBCC). In this role, you will investigate, assess, and determine claims under the Queensland Home Warranty Scheme, ensuring fair and accurate outcomes. We currently have multiple permanent opportunities available for motivated professionals who are passionate about delivering quality service and resolving issues effectively.

Job details

This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability. 

Key Outcomes and Accountabilities  

As the Assessment Officer, you will: 

• Ensure that the performance and effectiveness of QBCC's claims management under the Queensland Home Warranty Scheme (QHWS) is continually improved.
• Investigate and assess claims in accordance with relevant legislation, policies, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.
• Contribute as required, to the development and delivery of claims operations within Resolution Services.
• Provide claim recommendations to various officers within a delegated escalation pathway for decisions and actions to manage claims under the QHWS.
• As required, represent QBCC before QCAT in review proceedings or courts with assistance from QBCC's legal representatives.
• Undertake other general duties that contribute toward the ongoing improvement of the Resolution Services team and foster a cohesive team environment.

Candidate Attributes:

1. Ability to apply, interpret and provide advice on legislation, policies and procedures in the context of claims under the QHWS.
2. Demonstrate sound investigative, analytical problem solving and decision-making skills, including prioritising, planning and organising an on-going caseload.
3. Demonstrate the skills and capability required to work effectively within the building, construction or insurance industries.
4. Demonstrate sound skills in communicating, consulting, liaising and maintaining effective relationships with stakeholders.

Why Join QBCC?

• Generous 12.75% superannuation contribution with the option to salary sacrifice
• Access to leave entitlements (with 17.5% leave loading) and accrual of flex time
• Opportunities for career development, training and mentoring
• A friendly, collaborative and supportive workplace culture
• Fitness Passport

How to apply

To apply for this exciting opportunity, please submit your resume and a written statement (maximum 2 pages) on how you have demonstrated the capabilities outlined in the Candidate Attributes section of the position description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Assessment Officer - Claims Position Description (PDF, 707KB)
  Role Description
  
  QBCC Information for Applicants 2025 (PDF, 5.70MB)
  Information Package for Applicants