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Housing Officer
Central Queensland / North Coast Region; Service Delivery; Housing & Homelessness Services; Rockhampton
What you can expect in this role.
Your role within Housing & Homelessness Services will support the department to deliver housing & homelessness services through Housing Service Centres. The work you will do helps someone every day & that means the world to us.
You will provide a broad range of applicant, tenancy & property management services and advice to customers, advocates and other stakeholders.
You will provide a high quality, person-centred social housing & housing assistance service to diverse customers experiencing complex & challenging housing & whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field & through outreach services in the community.
Field work is a regular requirement of this role. Conditions in the field are changeable & can be volatile, requiring varying degrees of vigilance & management of risk.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Rockhampton region |
| Job ad reference | QLD/673582/25 |
| Closing date | 07-Jan-2026 |
| Job duration | Until 31 December 2026 with possible extension |
| Contact person | Angela Treacy |
| Contact details | Ph: (07) 4848 7033 Access the National Relay Service |
What you will be doing:
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
