Be challenged | Be rewarded | Belong

Deliver programs that make a real difference.

QLeave is seeking an experienced Senior Program Officer (AO6) to join the Enterprise Program Planning and Delivery team on a temporary, flexible full-time basis.

This role will contribute to the delivery of key strategic initiatives, including the implementation of a CRM system for QLeave’s Wage Based schemes, and support broader business process and system improvements across the organisation.

Job details

The Opportunity

Reporting to the Program Manager, Enterprise Program Planning and Delivery, you will act as a business representative within complex project environments, supporting the design, implementation and embedding of new processes and systems.

Your immediate focus will include reviewing existing processes, co-designing future-state workflows and ensuring solutions meet legislative, compliance and organisational requirements.

What you'll do

In this role, you will:

• Act as a business representative to support the implementation of new processes and systems, including development, customisation and integration with existing platforms.
• Review existing and co-design future-state business processes, workflows and work instructions.
• Conduct gap analyses on business templates and coordinate the development and implementation of updated templates across Operations teams.
• Create wireframes and engage stakeholders on system-related requirements, inquiries and meetings, including coordination with external delivery partners.
• Develop, update and deliver training materials, work instructions, policies and procedures, and facilitate engaging training sessions for users.
• Contribute to the design and execution of User Acceptance Testing (UAT), including test cases and scenarios.
• Apply strong problem-solving skills to monitor data integrity, redundancy and relevance for business users.
• Prepare and contribute to project artefacts, reports and implementation documentation.
• Respond to complex, ad-hoc queries requiring subject matter expertise, including data-related investigations.
• Collaborate with project subject matter experts, internal teams and external stakeholders to support delivery preparation and achievement of project timelines.
• Develop and review standards, procedures and tools to ensure high-quality systems and alignment with QLeave and industry standards.
• Work with partners and vendors to provide advice on solutions to complex business problems.
• Undertake other duties as directed by your supervisor.

This position reports to the Program Manager, Enterprise Program Planning & Delivery and has no supervisory responsibilities.

What we're looking for

QLeave appointments are merit-based and assessed on demonstrated capability, potential for development and personal qualities.

For this role, we will consider how well you demonstrate:

• Proactive engagement with internal and external stakeholders, with strong communication and collaboration skills and the ability to identify and escalate issues.
• Well-developed problem-solving skills and proficiency in digital technologies and systems analysis.
• Strong attention to detail in developing, documenting and implementing systems and processes.
• The ability to build and maintain effective working relationships with internal project stakeholders and external technology vendors.

Prior experience in project management, systems analysis, CRM implementation and/or administrative processing will be highly regarded.

Conditions and Benefits

• Convenient Northgate location with free on-site and street parking.
• Competitive salary with up to 12.75% superannuation contributions.
• Generous leave entitlements, including annual leave loading.
• Flexible work arrangements and a commitment to employee well-being.
• Opportunities for professional development and career growth.

How to Apply

QLeave appointments are based on selecting the eligible applicant best suited to the position.  We will assess your application based on your experience, potential for development, and your personal qualities.

To be considered for this role, your application must include:

1. A detailed resume outlining your qualifications, experience, and achievements.
2. A brief letter (1-2 pages) explaining your motivation for the role and how your skills align with the requirements.

For further information or a confidential discussion, please contact Graeme Ford.

Applications close 9 January 2026

QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Why you should work at QLeave - EVP 1125 (PDF, 4.19MB)
  Other
  
  AO6 Senior Program Officer, EPPD Temporary, Full Time (PDF, 341KB)
  Role Description