The role of the Intensive Case Management Caseworker provides quality professional casework services to young people subject to a youth justice intervention.

Job details

Mandatory requirements:

• It is a mandatory requirement for the occupant of this position to hold an unrestricted “C” Class driver's licence.
• This role is designated as Regulated employment as the position provides support services to children and young people and therefore will require a valid Blue Card.
• Caseworkers to be available to be rostered to attend Children's Courts convened on Saturdays and public holidays.
• While the position is based Townsville, travel within the region for site visits and to other regional/departmental offices may be required.

It is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology, or other recognised degree.

Please see Mandatory Qualifications section of the role profile for requirements of 'other' eligible degrees.

As Intensive Case Management Caseworker, you will specifically:

• Deliver best practice statutory casework services to young people with minimal supervision using high level assessment and intervention skills to deliver integrated and culturally appropriate services, including intensive weekly engagement with families, community organisations and other key stakeholders, in accordance with the legislative, policy and procedural requirements.
• Prepare and present information and evidence to the Children's Court, including an ability to conduct pre and post court interviews, liaise with key court stakeholders and prepare pre-sentence reports, affidavits and other documentation as required.
• Engage with and establish partnerships with a broad range of internal and external stakeholders and service providers, in a number of local areas, to establish an appropriate therapeutic alliance to achieve quality casework outcomes.
• Provision and effective coordination of the therapeutic alliance, formulating a singular case plan with consistent action orientated goals to support the young person and their family members. This may include assisting a parent/guardian, sibling and/or young person to obtain employment, re-engage in education, address substance misuse, access physical and mental health services, access safe housing, learn responsible parenting skills, address anti-social behaviour, and improve community participation.
• Undertake a range of record and information management tasks including maintenance of case records, preparation of reports, and data entry to ensure casework and accountability in accordance with policy and procedures and as requested by Management.
• Liaise with and seek advice and approval from the relevant Youth Justice Service Centre staff in relation to the management of complex cases, development of programs, the exercising of statutory delegations, payment of program related costs and other matters as required.
• Actively participate in and deliver training and professional development activities to develop, maintain and enhance knowledge and competencies to ensure that service delivery is based on contemporary, evidence based, best practice principles and is consistent with current practice trends and departmental objectives.
• Actively participate in regular formal and informal supervision, apply self-reflective practices and contribute to peer supervision.
• Undertake leadership and mentoring role to less experienced staff including supervision of Youth Workers involved in the Intensive Case Management Program.
• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/674454/25

Closing Date:  Wednesday, 14^th January 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 674454-25-Role Profile (Word, 509KB)
  
  
  674454-25-Candidate Information Package (PDF, 183KB)