Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years.

At TAFE Queensland, we hold true to our values and keep our customers at the centre of everything we do. By living these values, we continue to strengthen TAFE Queensland’s reputation as a leading provider of high-quality education and training. Our people are recognised for demonstrating these values in their everyday work.

Your Opportunity

As the Administrative Officer, Student Accounts, you will contribute to the efficient delivery of an enhanced system of Vocational Education and Training (VET) services, through the provision of customer focussed, timely accurate and effective administration support services to all clients. 

This position reports to the Manager, Student Accounts Team.

This is a Temporary, Full-Time opportunity, to 25 September 2026 unless otherwise determined.

The position will be based primarily at our Nambour location however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focussing on our Customer, Taking Responsibility and Showing Initiative. 
• Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input.
• Perform general administrative duties including system data entry and records maintenance in accordance with established procedures.
• Operate office equipment including photocopiers.
• Manage own workflow efficiently, negotiating priorities for deadlines as required.
• Provide proactive, courteous, efficient and timely customer services to external and internal clients.
• Respond appropriately to verbal and written enquiries, ensuring that correspondence and enquiries are handled promptly.
• Provide efficient and timely support to the business unit as a member of a team.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.  
• Contribute to improvement in business processes and practices. 
• Model and actively promote an ethical and safe work environment that supports the culture of zero harm and best practice regarding health, safety, wellness and sustainability.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Prioritise and plan workflow to achieve outcomes within identified timeframes.
2. Prepare basic written correspondence and utilise computer software packages and operate office equipment.
3. Build and maintain positive and effective relationships with team members and clients.
4. Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
5. Well-developed interpersonal, written and oral communication skills to deal effectively with a range of stakeholders in a customer service environment.

Mandatory Qualifications/Requirements

• There are no mandatory requirements

Highly Desirable Requirements

• Prior Customer Service (Administration) experience would be advantageous. 
• Certificate III in Business, Administration or similar or willingness to obtain qualifications is highly regarded.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume including the contact details for two referees (one of whom is your current supervisor); and
• A cover letter (maximum 2 pages) that outlines your experience, skills and abilities and responds to the ‘How you will be assessed’ criteria.

Closing date: 4:00PM, Monday 26 January 2026.

Job Reference Number: TQ2026-18

For further information, please contact:

Karen Parsons, Manager Student Accounts

(07) 5457 1112 or karen.parsons@tafeqld.edu.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• No File Attached