Support Patients. Support Clinicians. Make an Impact

Join Metro South in a vital patient administration role where your organisation, communication skills and attention to detail help ensure patients receive timely, high-quality care in this fast paced outpatient setting.

Job details

Your new role:

In this role, you will play a key part in supporting patient journeys and clinical services by ensuring appointments, records and information are managed accurately and efficiently. You will:

• Manage patient waiting lists, appointment bookings, cancellations and rescheduling using relevant information systems
• Coordinate patient appointments, clinic schedules and follow-up arrangements, including transport and referrals to other services
• Prepare, retrieve, track and maintain electronic and manual medical records, ensuring accuracy, confidentiality and data integrity
• Provide high-quality customer service and clear communication with patients, families, clinicians and staff, aligned with Metro South's values and service standards

About you:

You are organised, people-focused and comfortable working with multiple systems in a busy healthcare setting. You bring:

• Strong interpersonal and communication skills, both written and verbal
• Experience using information systems and databases with a high level of accuracy and attention to detail
• Ability to manage competing priorities, meet deadlines and adapt to changing schedules
• A commitment to confidentiality, workplace safety, cultural respect and delivering equitable, patient-centred services

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• We are MSH - five reasons why you should join us (PDF)
  
  Application essentials - things you need to know (PDF)
  
  MS01673465 - Role Description (PDF)