Make a meaningful impact & work with QLD Government’s builder, QBuild! Benefit from working in a commercialised business unit within the public sector & enjoy access to a range of government exclusive benefits, as well as exciting career opportunities across the state. Don't miss this chance to build your career —apply now!

QBuild is expanding & seeking a motivated AO3 Business Support Officer to join our team in Emerald! This is your chance to provide administrative support & play a key role in our operations. As part of a growing organisation, you’ll enjoy a supportive workplace culture, professional development opportunities, & the chance to make a real difference in your community. If you’re organised, proactive, & ready to grow your career, we’d love to hear from you – apply now and help us build Queensland’s future!.

Job details

QBuild is a commercialised business unit of the Queensland Government.  It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.

About the role

Your role within ​QBuild​ will support the department to ​deliver housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform.​ The work you will do helps someone every day, and that means the world to us. 

The primary purpose of the position is to provide high level administrative support to QBuild. 

Duties and skills involved:

• Providing efficient and high standards of customer service to QBuild customers.
• Effectively monitoring and managing internal and external correspondence, incoming and outgoing telephone calls and ensuring responses are provided within required time frames.
• Willingness to work within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
• Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensuring high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrating initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Developing and maintaining procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertaking general administration functions as required.

How do I apply?

All applicants must be eligible to work in Australia.

Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:

• Resume
• Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

If you have any questions about the position or your application please contact Bryce Webb, A/District Manager, 0429 916 891 or bryce.webb@hpw.qld.gov.au

Applications to remain current for 12 months.             

Job Ad Reference: QLD/676678/26 

Closing Date: Friday, 06 February 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide HPW (8) (PDF, 363KB)
  
  
  676678 26 Role Description (PDF, 244KB)