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Senior Technical Officer
Digital Service Delivery; Digital Services and Information Technology Group; Organisational Capability; Brisbane
The primary accountabilities of the role include:
• Fulfil the responsibilities of this role in accordance with QCS values as outlined above.
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
• Provide operational support (on-site and remote) to QCS sites as required in a primarily Microsoft environment.
• Configure/install/monitor/support/manage the ICT environments by high level
technical expertise.
• Provide a level of training of the QCS desktop environment and applications to QCS end users where required.
• Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions.
Refer to the role description for more information.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/677193/26 |
| Closing date | 12-Feb-2026 |
| Job duration | |
| Contact person | Brett Gillespie |
| Contact details | Phone: 3291 5708 Access the National Relay Service |
• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
• Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to Queensland Corrective Services.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
