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Senior Public Trust Officer (Mount Isa)
Mount Isa
Are you a professional with expertise in financial administration and a passion for customer service? Join Queensland Public Trust (QPT) as a Senior Public Trust Officer and play a crucial role within our Customer Experience and Delivery Program. Delivering exceptional customer service, managing complex matters and providing expert advice, you will play a pivotal role in the administration of financial management.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | North West Qld |
| Job ad reference | QLD/PT08/26 |
| Closing date | 18-Feb-2026 |
| Job duration | Temporary up to 22 August 2026 |
| Contact person | Lynda Wells |
| Contact details | 07 4430 4202 Access the National Relay Service |
About the role
The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.
As a Senior Public Trust Officer within the CED Program, you'll take on a vital role in managing complex matters and providing guidance, coaching, and support to other Public Trust Officers. Your key responsibilities encompass providing professional advice, working as a team to tend to complex matters, supporting junior staff, and ensuring compliance with office policies and procedures. You will engage with internal and external stakeholders to achieve the best financial outcome for QPT customers.
This is a temporary full-time opportunity up to 22 August 2026 based in Mount Isa. To learn more about this role, please download the attached role description.
About you
You are a proactive and collaborative individual with a strong background in financial administration and customer service. You enjoy guiding and mentoring junior staff and encouraging them to succeed. Your demonstrated experience in managing complex matters, ideally in financial management and ability to empathise and de-escalate situations, positions you as an invaluable asset to our team.
The following attributes are keys to your success in this role:
- A strong commitment to delivering exceptional customer service and ensuring customer satisfaction
- Ability to provide advice, support, and guidance to junior staff members, ensuring adherence to best practices and procedures
- Proficient conflict resolution, negotiation, and influencing skills for de-escalation
- Skilled in reviewing financial documents, statements of account, and ensuring strict compliance with office policies and procedures
- Ability to interpret and apply legislation, policy, and procedures within delegated limits
- Strong organisational and multitasking abilities to manage complex files efficiently
- Ability to model conduct that is culturally capable, inclusive, respectful, and ethical, contributing to a positive work environment
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing
If you're ready to make a difference and bring your skills to a role where your action matters, join us at QPT. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.
Interested in applying?
Please provide the following information in your application:
- A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
- Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
- Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
