Do you have excellent administration skills, seeking part time employment? Our Medical Ward are seeking our ideal candidate to manage reception enquiries, coordinate communication, and provide professional customer service.

This role is perfect for someone who thrives in a busy hospital environment and enjoys being the friendly, organised hub of a ward. You’ll support medical and nursing teams with essential administrative tasks, patient documentation, appointments, discharges and transfers, while helping keep patient flow running smoothly across the hospital.

If you’re confident, adaptable, great with people, and able to prioritise independently, this role has your name on it!

Job details

About us:

Rockhampton Hospital is a 305 bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment. The other primary hospitals within the health service are Gladstone, Emerald, Yeppoon and Biloela together with many smaller rural units transfer patients through to Rockhampton for specialist care and investigation.

About the role:

• Respond to enquiries and provide information and assistance to staff, patients and visitors to facilitate effective service delivery within a hospital setting. Contribute to patient flow by performing a support role to nursing and medical staff, coordinating all patient movements.
• As the primary contact on the ward, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
• Perform a support role to medical and nursing staff within the departments by assisting with the preparation and completion of a range of documentation and administrative duties, including face to face and phone reception/customer service, filing, audit and transport of patient records as required.
• Assist with patient discharges and transfers through timely coordination of all required paperwork, transport and updating of hospital information systems.

About you:

• Exceptional organisation and prioritisation skills and the ability to work autonomously in a self-directed manner while contributing to patient flow.
• Proficiency in the application of computerised information systems and applications including Microsoft Outlook, Word and Excel.
• Well-developed administrative skills to provide an administrative support function to a multidisciplinary team within a hospital environment.
• Sound communication skills with the ability to interact professionally and sensitively, with all levels of staff, patients and the general public.
• Ability to respond effectively and immediately in emergency situations, by following internal procedures and protocols.

What we offer:

Total remuneration value of up to $19,901 p.a. is comprised of:

• An hourly rate between $41.38 - $46.10 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6B675351

Applications close: Thursday, 19 February 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  RK6B675351 - Administration Support Officer (Med 1) (PDF)