Job search
Digital Business Improvement Officer - Specialist Palliative Care Services
Mackay Base Hospital
Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions.
Join our growing Health Service and be part of a culture built on collaboration, trust, respect, and teamwork.
Whether you’re working in regional, rural, or remote settings, we offer unique opportunities and experiences you won’t find in a metropolitan hospital.
Job details
| Position status | Permanent |
|---|---|
| Position type | Part-time |
| Occupational group | Health - Allied Health/Clinical Support |
| Classification | HP5 |
| Workplace Location | Mackay region |
| Job ad reference | QLD/675296 |
| Closing date | 19-Feb-2026 |
| Job duration | Refer to Role Description |
| Contact person | Tammy Faulkner |
| Contact details | 07 4885 6955 Access the National Relay Service |
Role details
The Specialist Palliative Care Services at the Mackay Base Hospital is seeking applications for a Digital Business Improvement Officer (Occupational Therapist or Psychologist or Social Worker or Pharmacist or Physiotherapist) to join their team on a permanent basis.
For information on how to apply and the mandatory requirements for this role, please refer to the attached Role Description.
Your opportunity
The primary purpose of this role is to:
- Coordinate and lead business practice improvement projects for the Specialist Palliative Care Service to ensure best practice processes are incorporated, and lead standardisation of workflows, processes and reporting functions.
- Manage and coordinate the ongoing maintenance and development of electronic systems, as well as the advanced review and interpretation of related data within these systems.
- Independently manage and undertake a multifaceted continuous quality improvement programme aimed at promoting value-based, patient-centred healthcare to stakeholders throughout the health service.
The role also contributes to the strategic planning of and advocacy for the Specialist Palliative Care Service and appropriate digital improvement practices across the Mackay Hospital and Health Service.
About the Team
The MHHS Specialist Palliative Care Service (SPCS) aims to improve the quality of life for patients and their families facing the problems associated with life-limiting illness. This can be achieved through the prevention and relief of suffering by means of early identification and treatment of pain and other problems, in the physical, psychological and spiritual domains. The SPCS seeks to:
- Provide holistic patient-centred care for patients with life-limiting illness across the care continuum.
- Provide specialist palliative care for patients with life-limiting illness which are needs-based regardless of diagnosis or prognosis.
- Address the specialist palliative care needs of patients and their families for the duration of their illness trajectory.
- Provide multidisciplinary care in a reliable and efficient manner.
The MHHS SPCS provides palliative care support to inpatients at MHHS, outpatient clinics and a community program to assist patients and carers in their own home within a 45km radius of Mackay. Specialist palliative care support in the Isaac, Bowen and Whitsunday regions, are provided by the Specialist Palliative Care Rural Telehealth Service (SPaRTa) team based at the Townsville Hospital and Health Service.
multidisciplinary team working within specialist palliative care provides holistic, co-ordinated care to patients and their carers across the care continuum, with close collaboration with other health professionals. Specialist palliative care services are located at 475 Bridge Road Mackay, Mackay Hospital and Health Service.
About our Hospital and Health Service
Mackay Hospital and Health Service has 6 hospitals, 2 multi-purpose health services and 4 community health centres that employ more than 3,700 staff. The district covers an area of approximately 90,000km2 and provides services to patients and their families in Bowen, Cannonvale, Clermont, Collinsville, Dysart, Glenden, Mackay, Middlemount, Moranbah, Proserpine and Sarina.
Some of our great benefits on offer
- Competitive wages, salary packaging and leave entitlements
- Flexible working arrangements
- A diverse work culture
- Career development
- Professional development opportunities
- Education opportunities, Study and Research
- Paid parental leave
- Employee Assistance Program (EAP)
- Discounted Private Health Insurance
- Fitness Passport
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are to apply online and supply the requested documentation by attaching to their online application. Applications remain current for 12 months (permanent roles) or for the duration of the vacancy (temporary roles).
Documents
Before applying for this vacancy please ensure you read the documents below.
