If you’re organised, approachable and thrive on keeping things running smoothly, then keep reading!

This position offers the opportunity to deliver high-quality administrative and reception support in a busy, client-focused environment. You’ll provide professional front-of-house and telephone services, manage data entry and filing systems, and ensure administrative tasks are completed accurately and on time using a range of computer systems, including Microsoft Office.

Working closely with a supportive team, you’ll use tact, discretion and strong communication skills to assist staff, patients and the public. If you enjoy being the reliable go-to person who keeps services efficient and welcoming, this role is calling your name!

Job details

About us:

Rockhampton Hospital is the largest hospital in Central Queensland and the main referral hub for the region. A number of exciting initiatives are underway including the construction of a new multi-level car park. Once complete, it will provide 597 parking spaces for staff, patients and visitors to the hospital.

Rockhampton Hospital will play an important role in achieving the objectives set out in our Destination 2030: Great Care for Central Queenslanders strategy. We will deliver expert care close to home by investing in a range of specialist services at Rockhampton Hospital for all Central Queenslanders.

About the role:

• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
• Provide an effective, efficient and comprehensive administrative support service, ensuring that duties undertaken are completed within determined timeframes and in accordance with established procedures.
• Provide client focussed reception and telephone response services.
• Assist in the management of efficient client and general filing systems.
• Use of various data entry and computer based systems expertise in Microsoft Office programs.
• Work cooperatively and effectively within the team and with patients/clients.

About you:

• While not mandatory, past administrative experience will be highly regarded.
• To provide high quality efficient and effective administrative support within the Elective Surgery Booking Office Rockhampton Hospital. This includes first point contact for incoming calls, patient correspondence, medical record management, waitlist auditing and general patient follow up.
• Demonstrated clerical and administrative skills of a high standard including the ability to use word processing and other computer-based systems.
• Demonstrated ability to communicate effectively, incorporating the ability to liaise and consult with all levels of staff, the public and the ability to deal with sensitive and confidential matters appropriately.
• Ability to actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.

What we offer:

Total remuneration value of up to $56,630 p.a. is comprised of:

• An hourly rate between $33.76 - $38.95 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6B675486

Applications close: Monday, 23 February 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6B675486 - Administrative Officer (Elective Bookings) (PDF)
  
  Information for Applicants (PDF)