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Operations Specialist Gateways
Fortitude Valley
Take the next step in your career as an Operations Specialist Gateways within the Cyber Security Group. Join a high-performing team safeguarding enterprise internet access and protecting sensitive health information across Queensland Health. Enjoy flexible working arrangements, strong career development opportunities and the chance to contribute to secure, modern healthcare delivery.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO6 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/EHQ676003 |
| Closing date | 02-Mar-2026 |
| Job duration | Permanent Full Time |
| Contact person | Trent Taylforth |
| Contact details | (07) 3181 1532 Access the National Relay Service |
What you'll do
- Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
- Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
- Ensure end to end service delivery, availability, and performance of enterprise systems within Queensland.
About you
We are searching for someone who has:
- Demonstrated ability to develop and apply Information Technology Service Management (ITSM) processes based on the ITIL framework, particularly incident, problem, change, release, and configuration (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4).
- Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation.
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4).
- Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results).
- Proven ability to work in a team environment developing effective working relationships with team members and (NHS: Collaborative Working).
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing
- 38 hour full time work week
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
