Deliver professional, courteous call centre support and efficient referral coordination for the Adult Outpatient Department within the Gold Coast Hospital and Health Service.

Job details

The Role

An opportunity has become available for an Administration Officer (Adult Outpatient Department) to join Gold Coast Health (GCH) where the focus of our 13 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Provide excellent customer service with parent, patients, and members of the public and staff both in person and over the telephone
• Proficiently complete functions associated with updating patient demographics in Hospital Base Client Information System and appointment bookings on Enterprise Scheduling Management
• Ensure all patient enquiries including messages, bookings and appointment change requests are processed quickly and accurately
• Manage workloads appropriately; prioritising tasks, ensuring work is completed within designated timeframes

About you

To be successful in this position you will require:

• While not mandatory, a relevant qualification and/or experience with computer databases such as Hospital Base Client Information System, Enterprise Scheduling Management, Referral Management System as well as knowledge of the medical terminology in a health care setting would be well regarded
• Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
• Tuberculosis screening, to identify if the tuberculosis vaccination may be required
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Casual
• Base salary ranging from $49.98 - $55.58 per hour

About Us

Adult Outpatients is one department operating across two hospital sites (Robina and Gold Coast University Hospital) along with our Scheduling and Referral Centre and Review Appointment Call Centre located in Southport.  We provide ambulatory care to a large and diverse client base in a hospital setting encompassing multiple medical specialties

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Monday, 9 March 2026

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC676862

 Please note: no third-party applications will be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE***

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  GC676862 - RD (PDF)