Make a Difference Behind the Scenes in Patient Care

Join our Specialist Outpatient Department as an Administrative Officer (AO3) and play a vital role in delivering high-quality, patient-centred care.

Job details

Your new role:

This role provides timely, accurate and high-quality administrative support to the Specialist Outpatient Department, ensuring the smooth coordination of patient services and clinic operations.

• Coordinate and manage outpatient appointment activities, including bookings, cancellations, waiting lists and follow-up appointments to meet service delivery targets.
• Deliver high-level customer service to patients, visitors and staff via phone, email and in person, demonstrating empathy, professionalism and confidentiality.
• Maintain accurate patient records using clinical information systems (e.g. HBCIS, ieMR, PowerChart), ensuring data integrity and compliance with privacy requirements.
• Support reporting, bulk billing processes and administrative improvements while prioritising workload to meet deadlines in a dynamic healthcare environment.

About you:

We are seeking a motivated and customer-focused professional who thrives in a team-based healthcare setting and takes pride in delivering quality administrative support.

• Proven experience delivering high-level customer service in a multidisciplinary environment, with a compassionate and patient-centred approach.
• Strong communication and interpersonal skills, with the ability to build rapport, maintain confidentiality and work effectively with stakeholders at all levels.
• Demonstrated ability to prioritise tasks, work independently, and use sound problem-solving skills to meet team and organisational needs.
• Intermediate to advanced computer skills, with high attention to detail and experience maintaining accurate data in client information systems.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS03676829 (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)