We are seeking an experienced Compliance and Enforcement Officer to join the Residential Tenancies Authority (RTA). This role is required to conduct investigations into potential offences under the Residential Tenancies and Rooming Accommodation Act 2008, to make renting work for everyone by providing services that uphold fairness, integrity and balance within Queensland's residential rental sector.

This position is a permanent, full-time role and is located in the Brisbane CBD with generous flexible working arrangements.

Job details

The role of a Compliance and Enforcement Officer is to investigate alleged offences and undertake proactive compliance monitoring and audits in line with the RTA's Compliance and Enforcement Action Plan and Policy. Investigations are to be conducted with procedural fairness and impartiality to provide appropriate fact-based outcomes. This position will also involve managing a high-volume caseload.

What we offer is:

• The flexibility to work from home up to 60% of the time once successfully onboarded and approved
• Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
• A rewarding role with extensive learning and professional development opportunities
• A highly supportive culture that values diversity and inclusion while contributing to team success
• An employee health and wellbeing program and reward and recognition program.

To be successful you will need:

• The ability to assess and analyse evidence and employ various investigative strategies to thoroughly examine alleged offences and enforce outcomes
• Demonstrated ability to effectively prioritise multiple tasks whilst managing a high-volume caseload
• Recent experience in compliance and enforcement or regulatory and legislative environments
• Excellent written and verbal communication skills
• A positive attitude and passion for delivering quality customer service and outcomes to promote regulatory compliance
• Strong attention to detail and a demonstrated ability to prepare and maintain accurate documentation and records
• Knowledge of the Residential Tenancies and Rooming Accommodation Act 2008 will be highly regarded.

If this rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we encourage you to read the attached position description and submit your application.

Your application should contain:

• Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key Responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework. 
• Resume
• 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A three-month probationary period will apply for any applicant who is not a current public sector employee.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application information for candidates (PDF, 324KB)
  Information Package for Applicants
  
  Employee benefits available at the RTA (PDF, 6.39MB)
  Information Package for Applicants
  
  AO4 Compliance and Enforcement Officer (PDF, 353KB)
  Role Description