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Senior Assessment Officer / Investigator
33 Charlotte Street, Brisbane City
We are looking for a permanent Senior Assessment Officer / Investigator to join our team to receive, assess, coordinate, and investigate complaints of suspected corrupt conduct and public interest disclosures within the Department of Health.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Auditing & Compliance |
| Classification | AO6 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/ODG677068 |
| Closing date | 13-Mar-2026 |
| Job duration | Permanent full-time |
| Contact person | Sam Ryall |
| Contact details | (07) 3708 5416 Access the National Relay Service |
What you'll do
- Facilitate preliminary complaint processes, liaising with appropriate stakeholders and preparing documentation in response to complaints.
- Manage internal database systems by receipting and tracking all incoming complaints and queries as well as generating reports and performing data analysis.
- Review complaint handling processes across the organisation and provide feedback to maximise effectiveness and efficiency in dealing with suspected corrupt conduct.
- Undertake audits and quality assurance reviews of the complaints management capabilities of departmental work unit.
- Assist in the identification of system improvement requirements within the Department and report on these matters to the Director via reports or the relevant databases.
- Provide authoritative advice and support to Divisions and of the Department in respect of matters of suspected corrupt conduct and public interest disclosures.
- Prepare and deliver education programs and liaison activities aimed at increasing the awareness of public officials in relation to public sector ethics, corrupt conduct and public interest disclosures reporting and management.
About you
We are searching for someone with:
- Demonstrated experience in assessments and complaint handling processes, including the interpretation and provision of advice relating to the Crime and Corruption Act 2001, the Public Interest Disclosure Act 2010, and other relevant legislation and Department policies and procedures.
- Excellent interpersonal, liaison and communication skills, including the capacity and ability to negotiate or communicate on behalf of the agency with senior internal and external stakeholders.
- Demonstrated expertise in managing and conducting complex investigations of suspected corrupt conduct, identify systematic improvement strategies while operating effectively in a high volume, sensitive and complex work environment.
- Excellent written communication skills, including ability to prepare documents, investigation reports and briefing notes for senior officers on complex and sensitive issues.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.
Documents
Before applying for this vacancy please ensure you read the documents below.
