Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio supports Queenslanders through key life events, including financial management for clients with impaired capacity, deceased estate administration and Will making services. As a Senior Public Trust Officer, you’ll provide expert advice and high quality service to customers in this temporary full time Bundaberg role until 15 April 2027.

Job details

As a Senior Public Trust Officer within the CED Program, you'll take on a vital role in managing complex matters and providing guidance, coaching, and support to other Public Trust Officers in the team. Your key responsibilities encompass providing professional advice, working as a team to tend to complex matters, supporting junior staff, and ensuring compliance with office policies and procedures. You will engage with internal and external stakeholders to achieve the best financial outcome for QPT customers.  

You'll work with a diverse range of customers, including people experiencing vulnerability, distress or complex circumstances. The role can involve challenging or emotive interactions, and QPT offers strong wellbeing supports to help you perform at your best.

Why join QPT?

In this role you will enjoy:

• Varied, meaningful casework – Manage a diverse caseload of complex matters across deceased estates, trusts and conveyancing, providing professional advice and high‑quality support to customers.
• Influencing quality outcomes – Review and quality‑assure the work of Public Trust Officers, ensuring financial documents, statements of account and administrative processes meet legislative, policy and audit requirements.
• Supporting others to succeed – Guide and develop junior staff, contribute to an inclusive and positive team environment, and help build capability across the regional office.
• Operational and financial stewardship – Coordinate office systems, financial reports and trust account administration, ensuring strong governance and compliance.
• Community impact – Assist with local engagement activities that promote QPT services and strengthen awareness within the Bundaberg community.

About you

You're a proactive, collaborative professional with experience in financial administration, advocacy and customer service. You're confident managing complex files, ideally across deceased estates, trusts and/or conveyancing and you bring a constructive, team‑focused approach. You'll thrive in this role if you have:

• Strong customer service skills with the ability respond to enquiries and provide clear, effective guidance.
• Experienced in reviewing financial documents for accuracy and policy alignment.
• Financial and administrative proficiency
• Attention to detail being accurate, organised and able to maintain quality in high‑volume work.
• Understand legislation, policies and procedures, including exercising relevant delegations

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO4 - Senior Public Trust Officer, Customer Experience and Delivery - Bundaberg Temp (PDF, 497KB)
  Role Description