Come join our Stakeholder Engagement Team!

Work collaboratively as part of a client centric team. Deliver service excellence with the backing of a great team and a supportive leadership group.

Job details

We have an opportunity for an experienced engagement partner to join our team!

As an Engagement Partner, you will:

• Develop and maintain internal and external stakeholder relationships to contribute to the achievement of strategic objectives.
• Obtain a high level of understanding of your client portfolio's business environment and strategy by partnering, collaborating and collecting information from internal and external stakeholders.
• Continuously seek to improve work practices, internal processes and procedures to ensure a positive engagement experience for clients and internal stakeholders.
• Contribute to the creation and implementation of Service Level Agreements and variations.
• Ensure the accurate and timely billing of all service charges related to the position's allocated clients.
• Update and maintain all spreadsheets, databases and records to produce reports for both the team and management when required.
• Manage the communication of Service Level Management information within an IT Infrastructure Library (ITIL) Service Delivery Framework.
• Prepare reports and submissions where required.
• Actively contribute to a culture of client and service excellence across the organisation.

Is this role for you? We are looking for an experienced Engagement Partner that:

• Thrives on building strong stakeholder relationships through effective partnering, collaboration, and communication.
• Is self-driven, highly organised, and demonstrates exceptional attention to detail.
• Excels at prioritising tasks efficiently to meet client and team requirements and commitments.
• Possesses strong skills in research, analysis, problem-solving, and report preparation.
• Enjoys financial data analysis to ensure accurate billing and reporting.
• Embraces continuous improvement and enjoys sharing knowledge with peers and stakeholders.
• Enjoys working in a fast-paced ICT environment.
• Has knowledge of the IT Infrastructure Library (ITIL) Service Delivery Framework.
• Is passionate about making a positive difference for Queenslanders.

If this sounds like you, APPLY NOW!!

Applications to remain current for 12 months.             

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 681321 26 Role Description (Word, 5.39MB)