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Digital Products Support Officer
Digital Engineering; Digital Customer (SSQ); Customer Small and Family Business; Brisbane
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/682709/26 |
| Closing date | 01-Apr-2026 |
| Job duration | For 12 months with possible extension |
| Contact person | Nirvikar Chandan Ram |
| Contact details | Ph: 0421 479 249 Access the National Relay Service |
As the Digital Products Support Officer, you will:
• Support the management, optimisation, and enhancement of key digital products, including Google Analytics, Funnelback and Form.io.
• Document technical processes, workflows, and outcomes to ensure consistency, knowledge sharing, and alignment across the team.
• Develop and maintain self-help guides and resources to assist agencies in effectively using digital products.
• Analyse and interpret online usage data to identify trends, to help inform decision-making, and recommend improvements to digital products
• Provide technical advice and guidance to stakeholders on the effective use and integration of digital products and tools
• Contribute to the development, testing, and integration of digital product features to ensure seamless functionality, user satisfaction, and alignment with organisational goals.
• Perform other duties as directed and required.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
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