An AO7 Principal Client Insights Specialist vacancy is available in the Workforce & Client Experience division of the Queensland Revenue Office.

You will use your market research expertise to source client feedback; your data analysis skills to provide actionable insights and communication abilities to deliver those insights in clear and easy to understand formats to improve clients’ experience and support business outcomes.

The position is based in our Brisbane office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact Chirag Bajaj for further information on chirag.bajaj@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Job details

Your typical day as a Principal Client Insights Specialist may include:
• Identifying opportunities to automate and streamline client insights processes to improve the efficiency, timeliness and consistency of insight delivery.
• Applying best‑practice insight methods to qualitative and quantitative client feedback, translating data into clear insight stories and actionable recommendations.
• Working with business areas that operate in a regulatory environment to close the loop on client feedback, ensuring insights lead to action and clients are informed where appropriate.
• Analysing and reporting on client data using contemporary tools and platforms such as Excel, SPSS, Qualtrics or similar analytics software.
• Leading and mentoring insights staff while identifying opportunities to improve and strengthen insights capability.

To be successful in this role you will need to demonstrate:
• End‑to‑end experience delivering client insights, from research design through to analysis, reporting and applied CX insights.
• Proven ability to lead and mentor insights practitioners.
• Strong ability to use automation, analytics platforms and digital tools to scale and strengthen insights delivery.
• Excellent communication and insight storytelling, able to translate complex data into compelling CX stories, case studies and clear actions for senior stakeholders. 

Skills in contemporary data analysis tools and software are desirable (e.g. Excel, Q, SPSS).

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
If you are interested in this role – click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles. 

Job Ad Reference: QLD/682948/26
Closing Date: Teusday, 2 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working at QRO - AO7 Principal Client Insights Specialist (Word, 435KB)
  
  
  682948 26 - Role Description (Word, 1.15MB)