Assistant Watchhouse Officers operate in a fast-paced dynamic environment. Mackay Watchhouse typically accommodates 15 to 20 prisoners and processes new detainees daily. These individuals may come from diverse ethnic, cultural, or linguistic backgrounds and may be suffering from physical / mental illness and be alcohol / drug affected or going through withdrawals. Prisoners are held while awaiting court appearances, transfer to a correctional facility, or release on bail. Strong communication skills are critical to maintaining the safety and security of all individuals within the Watchhouse.

Job details

Assistant Watchhouse Officers play a vital role in ensuring the effective operation of the Watchhouse and the secure movement of prisoners. Their responsibilities include: 

• Supervision, Management, and Monitoring of Prisoners: 
• Searches of Prisoners and Property 
• Prisoners Escorts 
• Court Orderly Duties 
• Administrative Tasks: 

To excel as an Assistant Watchhouse Officer, candidates should possess key attributes such as compassion, understanding, respect, patience, and resilience. Strong interpersonal skills, including well-developed verbal, non-verbal, and written communication abilities, are essential to achieving operational objectives. Attention to detail is crucial for effective prisoner management and supervision, enabling officers to defuse volatile situations and detect hidden contraband. Successful candidates will complete a course in Brisbane, which includes theoretical instruction on legislation, policies, and procedures, as well as practical training in operational skills. New Assistant Watchhouse Officers will be mentored and undergo a workplace assessment as Trainee Assistant Watchhouse Officers. Continuous training and annual updates on operational skills and tactics will also be provided.

Your key accountabilities

The core capability requirements for this role are:

• Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. 
• Prepare and maintain prisoner files and records. 
• Operate and monitor electronic surveillance and movement control systems in accordance with established procedures.
• Maintain Watchhouse records in line with Queensland Police Service (QPS) policy and procedure.
• Assist in the processing of persons received into custody in line with QPS policy and procedures. 
• Supervise and provide for the welfare, comfort and security of prisoners.
• Prepare and maintain records of prisoner's health requirements; monitor the medical needs of prisoners and arrange an appropriate level of medical assistance as required. 
• Assist senior staff with issues impacting on the overall operational management of the Watchhouse. 

Role Requirements

Mandatory     

• Possession of an Open C Class Drivers Licence. 

Other     

• This position requires wearing an Assistant Watchhouse Officer uniform and adherence to the QPS Code of Dress and Appearance. This position requires working a shift work rotational roster, i.e. 24-hour, 7 day roster.

Applications to remain current for 12 months.

Job Ad Reference: QLD/683047/26

Closing Date: Tuesday, 7th April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Multiple positions available.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 683047-26-Applicant Guide (Assistant Watchhouse Officers) (Word, 227KB)
  Information Package for Applicants
  
  683047-26-Role Description (Word, 4.82MB)
  Role Description