Ready to make a difference in the lives of Queenslanders? Join the Department of Housing and Public Works as a Housing Officer, delivering person-centred social housing and assistance services to diverse customers facing complex challenges. This role involves regular field work, engaging directly with customers and stakeholders in dynamic and sometimes volatile environments, requiring adaptability and vigilance.

You’ll need strong judgement to manage unexpected events, resilience to embrace challenges and the ability to collaborate across government and with providers to deliver holistic, person-centred solutions. Your expertise in service delivery, teamwork, and culturally sensitive, ethical behaviour will be key to empowering individuals and strengthening communities.

If you’re ready to step up, this is your chance to shape Queensland’s housing future.

Job details

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres:

For full details, please refer to the role description. Key responsibilities include:

• Collaborating with customers to conduct interviews, make referrals to support services, and assess housing, bond loan, and rental grant applications.
• Managing tenancy arrangements, allocations, and vacancies while liaising with the community and housing providers to ensure compliance.
• Conducting home visits, resolving tenancy disputes and complaints, managing property maintenance, and performing property inspections.
• Monitoring and managing arrears, rent assessments, pay deductions, refunds and sundry debt collections.
• Maintaining accurate customer and property records using Microsoft products and other IT systems, ensuring a high level of accuracy and efficiency.
• Promoting and maintaining a workplace safety culture by adhering to Workplace Health and Safety policies and practices.

This role offers a unique opportunity to make a meaningful impact on the lives of Queenslanders by supporting vulnerable individuals and communities through person-centred housing solutions.

How to Apply:
• Learn more about our employee benefits and recruitment process, including pre employment checks, in the Applicant Guide.
• To apply, submit your current resume and a two-page cover letter outlining your skills and experience relevant to the role via the Smart Jobs and Careers website: www.smartjobs.qld.gov.au.

*Applications will remain current for a period of up to 12 months after the closing date of the vacancy.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Advertising - applicant-guide - Maryborough - Housing Officer WM-2026-138 (PDF, 225KB)
  
  
  683484 26 Role Description v1 (PDF, 222KB)