To provide support that enables the delivery of a customer-focused Payroll Service to clients of the Queensland Health rostering and payroll solution. This role includes the provision of accurate and secure access management, IT Service Management, and high-quality customer service within a high-volume service desk and contact centre environment, supporting the operational needs of Queensland Health staff.

Job details

Your key responsibilities:

• Provide a high-quality customer service to all Queensland Health payroll system and business users including user access administration in accordance with Key Performance Indicators and maintaining adherence to agreed Service Level Agreements.
• Adhere with security protocols relating to user identity verification and report any anomalies or instances of breach.
• Perform initial assessment of customer requests to determine priority and escalation requirements to ensure that timely responses to issues are provided.

Key competencies/suitability (role specific criteria and personal qualities)

You will be assessed on your ability to demonstrate the following:

• Ability to take high volumes of inbound enquiries via multiple pathways (phone, email etc) in a customer service or help desk environment.
• Knowledge or understanding of payroll and rostering systems processes and procedures.
• Interpersonal communication skills with all levels of staff in a large organisation, particularly including the capacity to summarise complex information and gather detailed information.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

 Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Customer Service Officer RD (PDF)
  
  DoH Applicant Pack (PDF)