The AO3 Administration Officer plays a vital role in supporting patient care by delivering professional, efficient and confidential administrative services across The Prince Charles Hospital. This position contributes to a range of Corporate and clinical support services, ensuring smooth day to day operations in a fast paced healthcare environment.

Job details

About the role

Reporting to the Senior Administration Officer or Supervisor, the AO3 Administration Officer provides high‑quality administrative and clerical support within hospital and corporate service settings. Responsibilities may include reception, admissions, ward administration, referral management, scheduling, switchboard, or other front‑line and non‑front‑line functions.

You will use effective communication and strong attention to detail to manage correspondence, maintain accurate records, and operate clinical and information systems with integrity. The role requires the ability to prioritise tasks, exercise discretion when handling confidential information, and adapt to changing priorities in a dynamic healthcare environment.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Be responsible for the provision of timely, accurate and efficient correspondence, including the ability to proofread, correct grammar, format letters, and reply to emails.
• Perform a wide range of administrative duties that may include front-line facing or front-line support. This can include (but is not limited to) reception, admissions, referral centre, scheduling, revenue, ward administration, emergency department, call centre and switchboard services.
• Some roles may perform confidential secretariat functions including preparation and distribution of agendas and relevant documents.
• Utilise and accurately manage clinical and information database systems with integrity.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PCH679166 Role Description (PDF)
  
  Application Support (PDF)
  
  Benefits for working with MN (PDF)